Medical and Travel Assistance
Compass Point Assist provides unwavering 24/7 support for travelers, ensuring that help is just a call away no matter where your journey takes you.
Global
Network
Our extensive global network connects travelers with trusted medical facilities, skilled healthcare professionals, and reliable local partners.
Health and Medical Claims
Streamlining the handling of health and medical claims with precision and care, delivering seamless support for clients worldwide.
Request Assistance – We're Here for You 24/7
About Us
Compass Point Assist
At Compass Point Assist, our mission is to provide seamless, 24/7 medical and travel assistance to travelers around the globe. We believe in proactive care—preventing illness and accidents before they happen. By working closely with insurers and travel carriers, we actively spread this message to travelers, ensuring they are informed and prepared. Our goal is to deliver expert support when it matters most, ensuring peace of mind through a trusted network of partners and professionals.
Compass Point Assist is headquartered in the heart of Bavaria, Germany. While we are rooted in this region, we have developed a strong network of owned medical and travel assistance providers that extends throughout Germany, Austria, and Switzerland. With these solid foundations in Central Europe, we are able to respond to local emergencies with speed and precision, ensuring our clients receive top-tier assistance.
Our dedicated team consists of experts with extensive experience in medical and travel assistance. They are specially trained to manage complex medical situations and provide immediate help to travelers in need. In addition to reactive assistance, we proactively work to prevent incidents through educational efforts with insurers and travel providers. Furthermore, our team is proficient in processing work and sports disability claims, handling everything from medical assessments to legal challenges. Supported by global legal experts, we navigate the intricate processes involved, ensuring claims are managed effectively, regardless of location.
While our roots are in Bavaria, our capabilities extend far beyond. We offer global support for outgoing travelers through an extensive network of medical facilities and local assistance partners around the world. Whether it’s a medical emergency abroad, proactive health advice, or support during travel disruptions, Compass Point Assist is ready to provide the same level of care and efficiency no matter where you are.
Services
We handle every type of medical issue
From lost passports to serious emergencies
Specializing in Health & Medical Claims Handling
Our reach is global
Customer reviews
User experiences
Stories and testimonials from travelers who have benefited from our services.
Snowboarding accident
"My son had a complicated snowboarding accident in the Austrian Alps, and Compass Point Assist was a lifesaver. They worked seamlessly with the hospital to cover the costs, translated all the documents, and supported us with the flight back home. We felt supported 24/7, and as a parent being an ocean away, I can't express how thankful we are for their care and professionalism."
Peace of mind
"After breaking my leg at the airport, I was overwhelmed and unsure of what to do. Compass Point Assist arranged a hospital appointment for me, ordered a taxi, covered all the costs, and ensured I had the medication I needed. They even supported me with the documents required to fly back home. Their team made a stressful situation manageable and gave me peace of mind."
Like my mother
"I got COVID-19 during the UEFA this summer, and Compass Point Assist stepped in right away. They arranged a house visit from a doctor, checked in on me daily, arranged medication, and even had honey and lemon delivered to my hotel room. It felt like my mother was taking care of me, and I’ll always remember their kindness and dedication."
Focus on my studies
“As a student in Switzerland, I didn’t know where to turn when I fell ill during exams. Compass Point Assist quickly arranged a doctor's appointment, handled the costs, and even followed up to ensure I was recovering well. Their support allowed me to focus on my studies without worrying about the logistics. I couldn’t have asked for better care!"
So grateful
“I’m an Argentinian woman now living in Germany, and when my mother fell ill and was hospitalized during her visit, I felt helpless. Compass Point Assist stepped in and coordinated everything—from hospital communication to helping with her medication and even making sure she had a safe flight back to Argentina. Their kindness and efficiency turned an overwhelming situation into one I could handle. I’m so grateful for their help."
Social Media
Travel tips and news
FAQ's
General questions
About our services, how to get help and how claims are processed
You can reach us 24/7 via our hotline at +49 175 49 24 136 or email us at 24.7@compasspoint-assist.com. We’re also available on WhatsApp for quick and convenient communication. No matter where you are, our team is ready to assist.
While many of our services are accessed through partnerships with insurers and travel carriers, we also support direct requests from travelers, particularly those within the DACH region. We are here to help all travelers in need.
Proactive care means taking steps to prevent illness and accidents before they happen. With our strong foundation in the DACH region, we work closely with local providers and insurers to educate travelers about health risks, offer wearable monitoring for pre-existing conditions, and provide personalized advice for safe and healthy travel.
With roots in the DACH region and a medical network we own and trust, we combine local expertise with a global presence to provide exceptional care. Our experienced team and established partnerships ensure peace of mind for travelers through seamless, compassionate, and professional support whenever and wherever it’s needed.
Service questions
For medical assistance, travel assistance and claims processing.
Compass Point Assist offers 24/7 medical and travel assistance, including arranging doctor appointments, providing telemedicine consultations, managing medical evacuations, and assisting with lost prescriptions or travel documents. While our roots are in the DACH region, where we own an extensive medical network, our services are available globally to ensure you’re supported wherever you are.
In emergencies, we leverage our trusted medical network in the DACH region, (Germany, Austria and Switzerland) and collaborate with local providers and partners worldwide to deliver the care you need. Whether it’s covering costs, translating medical documents, or arranging safe transportation home, our team ensures you’re in good hands.
Yes, we specialize in assisting travelers with pre-existing conditions. From wearable health monitoring to telemedicine consultations, we ensure your condition is managed effectively, whether you're in the DACH region or traveling abroad, giving you peace of mind throughout your journey.
Absolutely! While we are based in the DACH region and specialize in supporting German-speaking travelers, our team communicates in multiple languages and collaborates with translators when necessary to ensure clear and effective support anywhere in the world.